Brian님의 프로필─☆白賴仁的記事本☆─사진블로그리스트기타  |  도구 도움말 |
─☆白賴仁的記事本☆─4월 21일 Flight Disruption on 20 AprilToday 20 Apr I was called to arrive at the airport for helping the major flight disruption occurred. It was totally due to the cheap cheap Typhoon Neoguri and caused so many CX flights delay. Many passengers were waiting at the departure hall for check-in, rebooking and taking care of their companions. Hence, we (including all counter, back office, those working at home, hotline and CEPIC) really demonstrated our spirit and shouted by many affected passengers.
Below are the experience that I came across...
One passenger said "her wife was in stand-by at the boarding gate now and she was told to have 2 free refreshments by our staff there." Her husband claimed and told me this in the departure hall, continuously emphasized that her wife was rejected by the free offer in the restaurant now. The restaurant won't let her wife leave as she supposed need to pay money. My partner and me really didn't know how to handle this case and so we passed this case to counter staff. But, we are wondering whether his claim for the free refreshment is true or not, what's a query that it was only a verbal agreement as told by her husband. Our staff won't give passengers a "blank cheque". We thought that we will not take any free refreshment without any voucher given. His trust was in doubt.
One passenger told me that she felt very ""sick"" but she was going to travel with economy. She asked me whether I can let her check in at counter B (Business and First Class counter) as there was no long queue here. She was afraid she can't wait for that long hours in economy counter C. Hence, I approached to the staff counter B and informed them this case. Then, unexpectedly staff were very understandable and promised not to turn down her check-in at business counter. Again, her status was not that serious as I found but anyway, I helped her to pick the baggage to the queue, for fear that they blamed on us anymore.
One couple was going to Taipei and supposed to take the morning flight. However, after check in at kiosk, they found that the estimated departure time was delayed to 17:40 in the afternoon. They were very angry and shouted at me, and said why they didn't receive any update about this flight. Our hotline was always busy. They asked me whether I can arrange another earlier flight to them. What's a big hope for them! Then, I approached to the counter again and asked any earlier flight available. There was one flight departing from about 15:00 but they need to be in waiting list and the chance, suggested by the staff, was extremely low. Therefore, some impolite manner actually I used, and I told them that " there was only ~2 hours different and the earlier flight was needed to be standby. If I were you, I won't try it and prefer to have a confirmed seat on 17:40. Both of you are already very lucky and at least got the boarding pass with confirmed seat. You see? There are still many passengers queuing up there. Hence, would you still want to try the standby at 15:00?" .....Hai...finally they were convinced by me and not as angry as at the beginning. So, further prove that as a helper at this critical moment, we don't need to be polite to them. If not, they will request more things from us and become never end.
One passenger from BOM claimed that he lost his bag last Monday, asked me what's the next action for us. But he was not taking CX flights at all. He was angry with us as he can't wait anymore and needed to take flight back to BOM today. Hence, I brought him to the airline office for checking but no results. They told me to bring this passenger to KA for further action as KA suppose will handle the baggage issue. Again, his baggage still could not be found and he insisted to have settlement/compensation from me. Luckily, the KA staff was good, helped me to explain this passenger and allowed me to go back on my duty. They said it was their responsibility to handle this case. Funny that this KA staff don't know much of our temporary helper for disruption and asked me why I dressed casually today. They wanted my ISG badge for them as souvenir.
Also a lot of members asked whether their family (not our member indeed) can check in as well at our dedicated member counter. But they are not taking flights today and just accompany with them to come to the airport ! What's a silly question!
Another family asked whether I can give more paper box for packing their goods. Again, I don't know where I can get them but luckily the staff was nice to me. She located those paper box to me and said I can take for me whenever I want.
Huh...generally all passengers are angry at that moment. But our staff is already patient to passengers and me as well, what's a fresh/stupid ISG. 8월 29일 7-11 生活又來了暑假過得很快，下星期開始又要展開我Year 2的Postgraduate學期了，今個Semester我選擇了Risk Analysis及Multivariate Methods，逢星期一、三晚上課，終於可以擁有Happy Friday的感覺了。在這最後一個學年，很希望可以再加點努力，拿多幾個A Grade吧。
幸運地，公司也有其他「校車」經過西環，我想大約半小時便可以到達水街附近，看看是否有其多小巴直上香港大學。
這個星期，國泰的Mobile Site會加入其他國家的Promotion，所以我也要不斷觀察和做UAT，然後在九月1 日便正式上市了，很高興呀，希望不會有問題發生吧!
7월 2일 上海之旅回想起上年的同一時間，我在泰國曼谷旅遊，到了今年我卻選擇了到上海探我兩位舊同事，時間真的過得很快。
今次搭港龍到上海，是因為這張機票是Redeem番來的，完全是免費，唯一要比的只是機場稅。港龍最夜班機是八時二十五分，但到了Check In不久便收到SMS，說要Delay四十五分鐘，嘩，真的誇張，到了九點幾先上機，最後要到九點五十分先起飛。據機長說，當日上海天氣很差，從上海回來的時間遲飛了，所以才晚了回到香港，機長說加快飛行時間都要兩個鐘，最後到了上海已是十二點幾，唯有乘的士到我同事屋企了。
遊上海，必到的地方我同事都有帶我去，有豫園、外灘、浦東、浦西等，但最開心的都是可以同舊同事在家玩Wii、與以前的Director聚餐，我和她們真的很久沒見了。
在此很多謝阿J小姐充當Tour guide，和阿A Director的Lunch 呀!
4월 10일 皇家統計獎Wow...好勁呀...
港大前副校長 奪皇家統計獎 (明報) 04月 10日 星期二 05:10AM
【明報專訊】港大「傑出訪問學者」湯家豪教授(現為香港大學統計系傑出探訪教授)，今年獲英國皇家統計學會頒授Guy's Medal in Silver（銀獎）表揚學術成就，成為百多年首位華人獲得是項榮譽。曾經是港大前副校長的湯家豪對此感到高興，他表示稍後亦會發表一篇關於空氣質素的論文，以統計學計算出本港空氣質素與病人入院數字有密切的關係。 百年來首位華人奪殊榮 湯家豪於02至04年擔任港大副校長，之前擔任過港大研究院院長，亦是著名統計學者，現任英國倫敦 經濟學院統計學系主任。除了今次殊榮，2000年，他亦憑「非線性時間序列分析中若干重要問題研究」獲得國家自然科學獎二等獎。 將發表港空氣質素論文 談到統計學，湯家豪形容這是一門透過時間原則了解世界的學科，很多時候可應用在自然環境、生態及醫學方面，他稍後將發表的關於空氣質素的論文，便是其中一例。他將香港1994至1998年因呼吸系統毛病入院的人數，結合港府公布的二氧化氮、二氧化硫、懸浮粒子（PM10）及臭氧4組數據，分析空氣質素與入院人數的關係。 湯解釋，其模型（Cumulative Additive Time Series）的獨特之處，是將分析的時間拉長，將積累影響計算在內，「因為人體吸入污染物後不一定即時發病，可能日積月累，1個月後才發病」。其模型不單計算入院當天的空氣污染物濃度，而是將當天以前共220日的空氣污染數字考慮在內，愈近入院當日的日子，統計比重愈多。 結果發現，用這套方法計算，入院人數與污染物濃度有密切關係，兩者的升跌幅度十分相似，當污染物濃度上升，入院人數上升，準確度有75％；相反，比起只計算入院前共5天的污染，準確度只有10%多。他稍後會向港府介紹研究結果。 11월 19일 穿上西裝的我.....十一月十一日，星期六，原本可以睡到十一點幾的，但為何要那麼早七點便要起床呢。
這天是我舊同事Alvin結婚的一天，而我亦有幸被他邀請當兄弟，和其他ACN同事、兩位舊上司一起組成的兄弟團，感覺很特別。
平時不用穿上西裝上班，但這天要打扮得如此莊重，實是有點不自然，到「Brian的數碼想」部份可以看當天的一些照片!
那天要做兄弟之餘，我亦有一個很重要的任務，就是要擔任當晚的司儀，雖然只是在開始部份講幾句說話，但我已感到有少許......。起初收到了Jenny的來電已表態不太想做了，始終自己未做過，恐怕在親朋戚友面前食螺絲吧，但Alvin和Jenny亦算是我的好朋友、好同事，所以就此應承了他們了。 |
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